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Fast delivery to Europe | Shipped from Netherlands warehouse
Frequently Asked Questions
Previous pageAbout Belthatcraft
What is Belthatcraft?
Belthatcraft is a Netherlands-based brand dedicated to providing customers across Europe with leather belts, leather hats, and related leather accessories.
Our product range features distinctive and versatile leather goods. Product information, available specifications, and pricing details can be found on the respective product pages.
Where is Belthatcraft based?
Belthatcraft is headquartered in the Netherlands and serves customers throughout Europe.
For general inquiries, please contact us at:
Email: leather@belthatcraft.com
Website: www.belthatcraft.com
Products
What products do you offer?
Belthatcraft offers a range of leather belts, leather hats, and related leather accessories.
Before placing an order, you can view product information, available specifications, and prices on the individual product pages.
Will the appearance of the leather vary between products?
Natural variations in grain, texture, color tone, and overall appearance may occur. Consequently, slight differences may exist between individual items.
Such variations are inherent characteristics of the leather and do not constitute a defect or a discrepancy with the product description.
Orders
How do I place an order?
Select the product you wish to purchase, review the product information, choose the appropriate specifications (if applicable), and add the item to your shopping cart.
Proceed to the checkout page, enter the required information, select a payment method, and review your order details before finalizing the purchase.
An order confirmation will be sent to the email address provided during checkout.
Can I modify or cancel my order?
If you need to modify your order, please contact us as soon as possible at:
If the order has not yet entered the processing or shipping stage, we will assess your request to determine if the modification can be made.
Nothing in this process limits the statutory return rights enjoyed by consumers under applicable European law.
Payment
What payment methods do you accept?
Depending on the specific checkout circumstances, Belthatcraft accepts various common payment methods, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported digital wallets
Available payment methods may vary based on the checkout environment, geographic location, and the availability of payment services. The system will display the available options before the order is finalized.
Do I need to create an account to make a payment? Customers can complete their purchases using the checkout options provided on the website.
For purchases made without an account, customers simply need to provide the information requested during the checkout process.
Will I receive an order confirmation after payment?
Yes. Once the order is successfully submitted, the order details will be sent to the email address you provided at checkout.
If you do not receive the expected confirmation, please contact:
Delivery
Where do you deliver?
Belthatcraft serves customers across Europe.
Specific delivery options and associated shipping costs will be displayed during the checkout process.
Which delivery services do you use?
Depending on the destination and applicable delivery arrangements, orders may be shipped via the priority services of the following carriers:
DHL Priority
FedEx Priority
UPS Priority
The specific carrier used for an order may vary based on the destination and delivery arrangements.
How long does delivery usually take?
Standard delivery time from the Netherlands is approximately 5–12 business days.
Please carefully review the delivery information displayed during the checkout process before completing your purchase.
If a specific delivery timeframe has been agreed upon, that agreed timeframe applies.
Will I receive tracking information?
If tracking information is available, notifications may be automatically sent to the email address provided when placing your order.
You may receive updates at key stages of the shipment, including:
Order shipped;
Shipment received or processed by the carrier;
Shipment in transit;
Local delivery stage;
Delivery completed.
This allows customers to stay informed about the delivery progress of their orders.
What should I do if delivery takes longer than expected?
If your order has not arrived within the applicable standard timeframe, please contact:
We will verify the order details and, if necessary, contact the carrier to check the shipment status.
After the inquiry, we will determine an appropriate solution based on the shipment’s status and the customer’s statutory rights.
If the order is confirmed lost or undeliverable, solutions may include a refund or a replacement shipment, in accordance with applicable law.
What happens if the package is lost during delivery?
For deliveries arranged by Belthatcraft, the risk of loss or damage generally remains with Belthatcraft until the customer (or a third party designated by the customer, other than the carrier) takes physical possession of the goods.
If an expected package does not arrive, please contact us so we can verify the order and, if necessary, make inquiries with the carrier.
Returns and Order Cancellations
Can I return the item if I change my mind?
For distance purchases subject to European consumer regulations, consumers generally have the right to return goods (withdraw from the purchase) within 14 days without giving a reason, subject to statutory exceptions.
For goods, the return period generally begins on the day the customer (or a third party designated by the customer, other than the carrier) actually receives the goods.
To exercise the right of return, please contact:
Customers may also use any statutory return procedure or standard form applicable to the purchase.
How long do I have to return the goods after exercising the right of return?
After communicating the intention to return the goods, they should generally be sent back without undue delay and no later than 14 days from the date the customer communicated the decision to return them.
Statutory requirements regarding return timelines and processing methods also apply.
Who bears the cost of the return?
Unless otherwise stated or provided by applicable law, the customer generally bears the direct cost of returning the goods when the return is due to a change of mind.
This does not affect statutory rights regarding defective, damaged, or non-conforming goods.
When will I receive my refund after returning the goods?
Once the right of return has been validly exercised, the refund will be processed in accordance with applicable European consumer regulations.
Where permitted by applicable law, the refund may be withheld until the returned goods are received or the customer provides proof of having sent the goods back (whichever occurs first).
Damaged or Defective Products
What should I do if the items I received are damaged?
Please contact us as soon as possible at:
Please provide your order details and photos showing the condition of the product.
If the information provided in the photos is sufficient to confirm the reported issue, Belthatcraft may arrange a refund or replacement without requiring the return of the damaged item.
Do I have to return the damaged product?
Not necessarily.
If the photos and information provided are sufficient to confirm that the item is damaged or defective, Belthatcraft may resolve the issue without requiring the return of the item in question.
If further information is reasonably required, we may ask for additional details regarding the order or the product.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
What should I do if the product does not match my order?
If the product does not match the agreed description or otherwise fails to conform to the sales contract, please contact us at:
We will review the situation in accordance with Dutch and European consumer laws and provide an appropriate solution.
Depending on the circumstances, this may include a replacement, repair, price reduction, or a refund where applicable by law.
Customer Support
How can I contact Belthatcraft?
For questions regarding products, orders, shipping, returns, or other matters, please contact us at:
Email: leather@belthatcraft.com
Website: www.belthatcraft.com
What is the response time?
Our customer service hours are flexible.
If you contact us outside of service hours, you are welcome to leave a message or send an email at any time.
We aim to respond to inquiries within 24 hours.
Response times may vary if the inquiry requires additional information or further review.
What information should I provide when contacting customer support?
For order-related inquiries, providing the following information is helpful:
Order number;
Name used when placing the order;
Email address used at checkout;
A brief description of the inquiry;
Photos, if the inquiry concerns damaged or defective products.
Providing this information helps us identify your order and resolve the issue efficiently.
Legal Information
Which country’s laws apply to my purchase?
Belthatcraft is based in the Netherlands and serves customers across Europe. The applicable contract terms are governed by the law applicable to the relevant transaction; however, mandatory consumer protection rights granted to the customer under applicable European or national laws remain unaffected.
Nothing in our Frequently Asked Questions (FAQ) or website terms is intended to exclude statutory rights that cannot be excluded by law.
Where can I view the full terms regarding orders and returns?
The full terms and conditions and the privacy policy are available on the Belthatcraft website.
Customers are advised to review this information before placing an order.
How can I contact Belthatcraft regarding legal or contractual matters?
For formal inquiries regarding orders, cancellations, returns, or contractual matters, please contact us via:
Email: leather@belthatcraft.com