Shipping and Delivery Policy

Belthatcraft provides delivery services to customers across Europe. This Shipping and Delivery Policy outlines our standard shipping, tracking, and delivery delay procedures.

1. Point of Origin

Shipping Address:Rozengracht 52 F, 1016ND Amsterdam

Orders are dispatched from the Netherlands.

2. Delivery Areas

Belthatcraft currently serves customers across Europe.

Available delivery methods for specific orders depend on the destination and applicable delivery services.

3. Delivery Services

Depending on the destination and applicable delivery arrangements, orders may be shipped via priority services provided by major carriers, including:

DHL Priority;
FedEx Priority;
UPS Priority.

The specific carrier selected may vary based on destination, service availability, and applicable delivery arrangements.

4. Standard Delivery Times

Standard delivery times are approximately:

5–12 business days after dispatch from the Netherlands.

The timeframes above refer to typical delivery times after dispatch; actual delivery times may vary depending on the destination and various factors affecting transport.

If a different delivery timeframe has been agreed upon with the customer, that agreed timeframe applies.

5. Order Dispatch

Once order preparation is complete, the order is handed over to the relevant carrier for delivery to the address provided by the customer at checkout.

It is the customer’s responsibility to provide accurate and complete delivery information when placing an order.

If address verification is required, Belthatcraft may contact the customer using the contact details provided with the order.

6. Tracking Notifications

Where tracking information is available, Belthatcraft will send tracking notifications to the email address provided by the customer when placing the order.

Based on information provided by the carrier, tracking notifications may cover key milestones in the shipping process, including:

Order dispatched;
Shipment received or processed by the logistics facility;
Shipment in transit;
Local delivery stage;
Delivery completed.

Tracking information is provided to help customers stay informed about the progress of their order’s delivery.

7. Delivery Delays

If the delivery time for an order exceeds the standard timeframe of 5–12 business days, customers may contact:

leather@belthatcraft.com

We will verify the relevant order details and, if necessary, initiate an inquiry with the carrier.

The results of the inquiry will be assessed based on the specific circumstances of the shipment and the customer’s applicable statutory rights.

If it is confirmed that the goods are lost or cannot be successfully delivered, feasible solutions may include:

A full refund; or
Reshipment of the order.

The specific solution will depend on the circumstances and applicable legal requirements.

8. Lost or Missing Goods

If tracking information indicates that delivery was not successfully completed within the expected timeframe, customers should contact Belthatcraft at:

leather@belthatcraft.com

We may request the order number and delivery details to verify the status of the shipment.

Where appropriate, Belthatcraft will communicate with the carrier to investigate the status of the goods.

If the goods are confirmed lost, we will handle the matter in accordance with the applicable sales contract and mandatory consumer protection regulations.

9. Risk During Delivery

Where delivery is arranged by Belthatcraft, the risk of loss or damage to the goods remains with Belthatcraft until the customer (or a third party designated by the customer, other than the carrier) takes physical possession of the goods (subject to applicable law).

The act of handing the goods over to the carrier does not, in itself, constitute a transfer of the risk of loss or damage to the customer.

This clause reflects European consumer protection regulations regarding the transfer of risk in distance sales.

10. Delivery Address

Customers should carefully verify the delivery address before finalizing their order.

If the provided address is incorrect or incomplete, please contact us as soon as possible at:

leather@belthatcraft.com

If the order has not yet been shipped, we will assess whether the request for an address change can be accommodated.

If the order has already entered the delivery process, the ability to correct the address will depend on the carrier’s policies and the current transit status of the goods.

11. Unsuccessful Delivery

If the carrier is unable to complete delivery due to the recipient’s absence, inaccessibility of the address, or other delivery-related issues, the carrier may provide further delivery instructions or arrange for a redelivery in accordance with their operating procedures. Customers should pay attention to shipment tracking information and any instructions provided by the carrier.

12. Delivery Confirmation

When addressing delivery-related inquiries, the delivery status recorded by the carrier may be consulted as part of the order records.

If the delivery status indicates “Delivered” but the customer claims not to have received the order, the customer should contact Belthatcraft as soon as possible so the situation can be investigated.

13. Delivery Information and Customer Communication

The email address provided at checkout will be used to send order-related notifications, including shipment details and tracking information.

Customers should ensure that the email address provided at checkout is accurate and capable of receiving emails.

14. Statutory Consumer Rights

Nothing in this Delivery Policy limits or excludes any mandatory rights consumers may have under applicable Dutch or EU law.

Where mandatory laws provide specific remedies for delayed, lost, or damaged goods, those provisions shall apply.

15. Contact Us

For questions regarding delivery, tracking, or shipping delays, please contact us at:

Email: leather@belthatcraft.com

We aim to respond to customer inquiries within 24 hours.