Refund and Return Policy

Belthatcraft is committed to providing clear arrangements regarding returns, refunds, and order-related matters. This Refund and Return Policy applies to purchases made by consumers located in Europe via www.belthatcraft.com.

This policy is designed to comply with applicable Dutch and European consumer protection regulations. Nothing in this policy limits or excludes mandatory consumer rights applicable to your purchase.

1. Delivery and Order Tracking

Belthatcraft serves customers across Europe.

Orders are shipped via established Priority delivery services, which may include:

DHL Priority
FedEx Priority
UPS Priority

Typical delivery time is approximately 5–12 business days (originating from the Netherlands), depending on the destination and various factors affecting transport.

We will send order tracking notifications to the email address provided at the time of your order. Depending on the carrier and available tracking information, notifications may be sent at the following stages:

Order shipped;
Shipment arrived at a logistics facility;
Shipment in transit;
Shipment entered local delivery phase;
Shipment recorded as delivered.

The specific details of tracking information may vary by carrier and destination.

2. Delivery Delays or Non-delivery

If your order delivery exceeds the standard timeframe, please contact us via:

Email: leather@belthatcraft.com

We will verify shipment details and, if necessary, contact the relevant carrier to check the delivery status.

Based on available information and the specific circumstances of the order, we may arrange an appropriate solution, including:

Reshipment; or
Refund of the order amount.

Any statutory consumer rights you have regarding delivery delays or non-delivery remain unaffected.

3. Right of Withdrawal – 14 Days

For eligible online consumer purchases, customers generally have a statutory right of withdrawal within 14 days without giving any reason.

For goods, the withdrawal period generally begins on the day the consumer (or a third party designated by the consumer, other than the carrier) physically receives the goods. If an order consists of multiple goods delivered in separate shipments, the applicable period will be calculated in accordance with relevant European consumer regulations. To exercise the right of return (right of withdrawal), please contact:

Email: leather@belthatcraft.com

The customer must clearly state their intention to withdraw from the purchase and provide relevant order details.

After notifying us of the withdrawal, the goods should generally be returned as soon as possible, and no later than 14 days from the date the decision to withdraw was communicated.

Unless otherwise provided by applicable law or agreed upon by Belthatcraft, the customer bears the direct costs of returning the goods when exercising the statutory right of return, provided the customer was informed of this prior to purchase.

4. Condition of returned goods

During the return period, the customer may handle the goods as necessary to establish their nature, characteristics, and functioning; such handling should be comparable to what is typically permitted in a physical store.

Where permitted by applicable law, the customer may be held liable for any diminution in the value of the goods resulting from handling that goes beyond what is necessary as described above. This does not exclude or limit the customer’s statutory right of return.

Any statutory exceptions to the right of return apply where relevant under applicable law.

5. Refunds following withdrawal

Once the right of return has been validly exercised, Belthatcraft will process the refund in accordance with applicable European and Dutch consumer regulations.

Refunds generally include the amounts received from the customer and standard delivery costs as prescribed by law. If the customer chose a delivery method more expensive than the standard option we offer, the additional costs resulting from that choice may not be refunded, to the extent permitted by law.

Regarding returned goods, and where permitted by applicable law, Belthatcraft may withhold the refund until the goods have been received or the customer has provided valid proof of shipment (whichever occurs first).

Unless otherwise agreed or provided by applicable law, refunds will be issued using the original payment method.

6. Return Address

If you need to return an item, please send it to the following address:

Return Address:

Before shipping the return, please contact leather@belthatcraft.com so that we can provide the correct return instructions and accurately identify your order.

Sending returns to an address other than the one specified may result in processing delays.

7. Defective, Damaged, or Non-Conforming Items

If the item you receive is damaged, defective, or does not match your order, please contact us as soon as possible at leather@belthatcraft.com.

To assist us in verifying the issue, we may ask you to provide the following information:

Order number;
Description of the issue; and
Clear photos showing the condition of the item and its packaging (as applicable).

If the photos provide sufficient evidence, Belthatcraft may resolve the issue without requiring the return of the damaged item. Depending on the circumstances, the resolution may include:

Replacement of the item; or
A refund.

If further information or the return of the item is required to assess the issue, we will provide further instructions.

The above arrangements do not limit the statutory rights consumers have regarding defective, damaged, or non-conforming goods. Under EU consumer regulations, consumers are entitled to legal remedies for non-conforming goods, including repair, replacement, and—where applicable by law—price reduction or a refund.

8. Damaged Items and Return Arrangements

If an item is reported as damaged or defective, customers should contact us before arranging a return.

If existing evidence is sufficient for us to confirm the issue, Belthatcraft may approve a refund or replacement without requiring the customer to return the item.

If a return is required in the applicable circumstances, Belthatcraft will provide the relevant return instructions and handle the matter in accordance with applicable consumer laws.

9. Payment Methods and Refund Processing

Payment methods accepted by Belthatcraft may include:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported e-wallets

Refunds are typically issued to the original payment method used for the purchase, subject to the policies of that payment method and relevant legal requirements.

Belthatcraft generally does not provide cash refunds for online purchases.

10. Statutory Consumer Rights

This policy is not intended to limit any mandatory rights consumers have under Dutch or European law.

For eligible online purchases, consumers generally have a statutory right of return (right of withdrawal) within 14 days. Consumers also have statutory rights if goods are defective or do not conform to the contract. EU regulations establish a minimum legal guarantee framework for goods, while national laws may provide additional protections.

Where applicable, the aforementioned statutory rights take precedence over any conflicting terms in this policy.

11. How to Contact Us

If you have questions regarding returns, refunds, damaged goods, or return (withdrawal) requests, please contact us at:

Email: leather@belthatcraft.com

When contacting us, please provide your order number and the email address used for the purchase so that we can efficiently identify your order.

We are committed to handling customer inquiries promptly and providing appropriate return or refund instructions based on the specific details of the order.